First Contact Practitioners – Demystifying Remote Consultations

Overview: 

These are the aims for a 3 hour interactive workshop where we look at models of consulting remotely, practice some cases in (very) small groups and explore what is needed to maximise patient safety and reduce the chances of an adverse outcome or a complaint. 

Aims of the session are to 

1. REALLY increase your confidence in telephone triage so that it feels like something you CAN do (and might even enjoy). 

1. develop skills in dealing with situations on the telephone you have identified as difficult. 

1. appreciate some pitfalls of triage and how they can be avoided. 

1. develop an understanding of some of the types of bias and how they might apply to telephone triage. 

1. explore our rationale for arranging a F2F or video consultation – rather than direct admission.